Terms of service

CellAIQ is software for pathology labs: the lab panel on the web, the mobile app for staff, collectors and referring doctors, and the partner portal. What your lab can use depends on its plan.

People your lab invites — staff, collectors, referring doctors and partner labs — use CellAIQ for your lab, under these terms. You are responsible for who you invite and what you let each person see.

Keep sign-in details private, and remove people who no longer work with you. Tell us at once if you think someone has got into your lab’s account.

Everything done from your lab’s account is your lab’s responsibility, unless it happened because of our failure.

• Prices are in Indian rupees and include 18% GST. Paid plans are billed in advance, monthly or yearly, through Razorpay, and renew automatically until you cancel.
• If a renewal payment fails, your lab keeps working for a 3-day grace period. After that the account is suspended until the plan is paid. Your records are kept while it is suspended.
• Each plan has limits, such as users, branches, and tests and messages each month. Every WhatsApp message counts towards the plan’s message limit, including messages sent from your lab’s own number. Credit packs expire on the date shown when you buy them.
• Messages sent from your own WhatsApp number are also billed to you by Meta, under your agreement with Meta.
• Cancelling, changing plans and refunds are covered in cancellation and refunds.

We may change plan prices. A new price applies from your next renewal, and we tell you before it does.

• Your lab is responsible for its patients’ information under the Digital Personal Data Protection Act, 2023: giving patients notice, getting their consent (and a parent’s or guardian’s for a child), and answering their requests.
• Results and reports are your lab’s professional responsibility. Every report must be checked and signed by a qualified person before it is released.
• Follow the laws and standards that apply to your lab, including those on clinical establishments, medical records and the messages you send.
• On WhatsApp, follow Meta’s WhatsApp Business policies: message only patients who expect to hear from you, and respect STOP.
• Keep the information you enter accurate, and keep your own copies of anything the law requires you to keep.

AI assist reads prescriptions and writes plain-language explanations of reports. It can be wrong. Staff must check every suggestion before using it, and an explanation does not replace a doctor’s advice. AI assist uses AI credits, which your plan or a credit pack provides.

Do not:

• enter information you have no right to hold, or send messages people did not ask for;
• try to reach another lab’s information, or test, probe or break CellAIQ’s security;
• copy, resell or reverse-engineer CellAIQ, or use it to build a competing product;
• overload CellAIQ, or use it for anything unlawful.

Your lab’s records belong to your lab. We process them only to provide and support CellAIQ, as our privacy policy describes, and we do not sell them.

You give us permission to host, copy and process them for that purpose, including through the service providers named in the privacy policy.

We work to keep CellAIQ running and your data backed up, but we do not promise it will be available without interruption. We may take it down briefly for maintenance. The lab app keeps working offline for recent work and catches up when the connection returns.

Some features depend on others — Meta for WhatsApp, Razorpay for payments, mobile networks for SMS — and are subject to those services working.

Products ordered in the CellAIQ shop are sold and shipped by Diagnostic Services. Prices are confirmed before you pay. See shipping and delivery.

CellAIQ, its design and its code belong to us. You get the right to use it for your lab while your plan is active. Suggestions you send us may be used to improve CellAIQ.

You can stop using CellAIQ at any time by cancelling your plan.

We may suspend or close a lab’s account if its plan is unpaid after the grace period, if it seriously or repeatedly breaks these terms, or if the law requires it. Unless it is urgent, we warn you first.

After an account ends, you can ask us to delete your lab’s records, as described in deleting your data.

CellAIQ is provided as it is. To the extent the law allows, we are not liable for indirect or consequential loss, such as lost profit or lost business, and our total liability for any claim is limited to the fees your lab paid us in the 12 months before it arose.

Nothing in these terms limits liability that cannot be limited by law.

You will make good our losses if a claim is brought against us because of information your lab entered or messages it sent in breach of these terms or the law.

These terms are governed by the laws of India. Write to us first and we will try to settle any dispute. If we can’t, the courts at Surat, Gujarat have jurisdiction.

When these terms change, we update them here and change the date at the top. If a change matters to your lab, we tell you before it takes effect. Questions: support@diagnosticinfotech.com.