Shipping and delivery

Every shop product is sold and shipped by Diagnostic Services, 65 Harish Nagar Road, Surat, Gujarat 395009, India. The tax invoice is issued by Diagnostic Services when the order is dispatched.

Prices are confirmed for each order before you pay, and the confirmed price includes delivery. You can pay online when the order is confirmed, or on delivery or credit where we have agreed it with your lab.

• Submitted: you place the order in the shop.
• Confirmed: we check stock and confirm the price. If we can’t supply it, we reject the order and tell you why.
• Dispatched: we hand it to a courier. The courier’s name and tracking number appear on the order.
• Received: you mark it received when it arrives.

Orders are usually delivered within 3–4 business days of confirmation. We deliver to labs in India, to the address on the order.

If an order will take longer — for example, because a product is out of stock — we tell you before dispatch, and you can cancel it.

Check your order when it arrives. If something is damaged, missing or not what you ordered, write to support@diagnosticinfotech.com within 2 days of delivery with the order number and photos. We will replace it or refund it.

You can cancel an order until it is dispatched. Paid orders that are cancelled are refunded in full; see cancellation and refunds.