Deleting your data

A business connecting its WhatsApp number to CellAIQ signs in with Facebook in a window run by Meta. CellAIQ keeps no Facebook profile data from that sign-in — no name, photo, friends or posts. It keeps only what it needs to send from the number: the ids of the WhatsApp Business account and phone number, and an access token.

• In CellAIQ: Settings → WhatsApp → Disconnect. The access token is deleted at once. The number itself stays yours.
• In Meta: remove CellAIQ from your business’s connected apps in Meta Business settings. Meta tells CellAIQ, and the access token is deleted.
• In Facebook: removing CellAIQ under Settings → Apps and websites sends us a deletion request, which this page confirms with a code.

Patient records belong to the lab that did your tests, and labs are often required by law to keep medical records for a period. To ask for your information to be corrected or deleted, contact that lab. To stop WhatsApp messages, reply STOP to one of its messages.

Your CellAIQ account was set up by a lab. Ask that lab to remove you; once it does, you can no longer sign in. To have the rest of your details deleted as well, write to us after that.

Write to support@diagnosticinfotech.com from your lab’s registered email address, naming the lab. We confirm what will be deleted, and what the law requires the lab to keep, before we delete anything.

If you asked us for a demo and want your details deleted, write to support@diagnosticinfotech.com.