Cancellation and refunds

• Cancel any time in Settings → Subscription. Autopay stops, and the plan ends at the end of the period you have paid for.
• You keep full access until then. Cancelling never takes away time you have already paid for, and the period you are in is not refunded.
• Changed your mind? You can undo a cancellation until about two days before the period ends.

• Upgrading, or adding an add-on, starts at once. You pay the new total for a fresh billing period, and the unused days of what you had are refunded automatically, with a GST credit note.
• Downgrading, or removing an add-on, takes effect at the end of the period you have paid for. There is no refund for the rest of that period.

If a renewal payment fails, your lab keeps working for 3 days while you pay. After that the account is suspended until the plan is paid. Your records are kept while it is suspended.

Packs of WhatsApp, SMS and AI credits are not refundable. Each expires on the date shown when you buy it, and the credits that expire soonest are used first.

You can cancel a shop order while it is submitted or confirmed, before it is dispatched. If you had already paid for an order that is cancelled, or that we can’t supply, it is refunded in full. For damaged or wrong items, see shipping and delivery.

Refunds go back to the card, bank account or UPI app you paid with, through Razorpay, and usually reach you in 5–7 working days.

If you were charged twice or for something you didn’t order, write to support@diagnosticinfotech.com with your lab’s name and the payment reference, and we will put it right.

Payments for tests are made to the lab, not to CellAIQ. For a refund of a test fee, contact the lab you paid.